Frequently asked question
Question 1. What is WAP?
WAP (Wireless Application Protocol) is the mobile internet surfing counterpart of 'http'. It is a technology that allows cell phones to display specially formatted Web sites on a small screen in wml/wxml format.
Question 2 . What is WAP Portal?
It is a portal which works on WAP and has all the functionality and utility of a web site. The only difference is that it is available on Mobile phones. In simple words you can understand it as a web site whose appearance is customized to make it appear good to the mobile users and fit into the small mobile screen.
Question 3 . What is BSNL Live?
'BSNL Live', a WAP Portal, is a one stop shop for all your Information, Entertainment, and Communication related requirements.'BSNL Live' is your window to a wide array of services that range from hands on access to Videos On Demand that include Bolloywood, Astrology, Recipes/ Cookery, Entertainment, Cricket, Comics/ Animation, Movies and Trailers, Music, Multimedia games, Wallpapers of your choice of tones/tunes , Games on demand, Online SBI banking and social networking sites like facebook, orkut & much more.

Also access and enjoy a host of Value Added Services.

Zone Wap Link
North http://bsnllive.in
East http://bsnllive.in
West http://bsnllive.in
South http://bsnllive.in
Question 4 . How can I access BSNL Live?
Before accessing 'BSNL Live' you must ensure you have the appropriate settings on your mobile. You may get these settings in following ways: requirements.
  • All the settings required to access 'BSNL Live' & availing different services on 'BSNL Live', will be pushed to your handset by BSNL.
  • You can also request for the settings by sending MAKE space MODEL of your handset to 58355 by SMS e.g. Nokia space N79 to 58355 . After you send the SMS you will in response get several settings on your handset viz. 'bsnllive', 'bsnlstream' etc.
  • You may also call BSNL Customer Care Center to know the settings.
Once you get all the settings, you have to save all of them. Out of these several settings the one pertaining to 'BSNL Live' (will appear as 'bsnllive'), should be saved as default.

Some common settings for the Main Makes are as below

  • Nokia handset
  • Samsung Handset
  • Sony Ericsson Handset
BSNLLive:

Goto web ->Press Options->Select Settings->Select General->Select the Access Point as bsnllive as default.
Thereafter whenever you want to access 'BSNL Live' you click on your Web browser in your mobile; ask the Connecting Via
'BSNL Live' will be visible to you and clicking on it will lead you to the Welcome page.
BSNLStream:
s
Goto Application->Select Real Player -> Select Options->Select Setings -> Settings ->Select Proxy ->No Then Go back to Network->Select streaming ->
Default Access point Name as 'bsnlstream' will also be selected in your mobile for Watching the Video On Demand e.g. Hello TV, Mobisode , Video Songs.etc
BSNLLive:

Choose "Main Menu-> Select "Browser icon -> Select "Settings icon -> Select "Internet Profiles -> Select Radio button to bsnllive
BSNLStream:

Choose "Main Menu" -> Choose "Settings" -> Choose "Application" ->Choose "Application Settings" -> Choose "Media Player" -> Choose "Settings" ->Choose "VOD settings" ->Change the default Access Point to "bsnlstream"
BSNLLive:

Choose "Main Menu" ->Select "Settings" icon->Select "connections" icon->Select "Internet Settings" ->Select "Internet Profiles" ->Select Radio button to bsnllive
BSNLStream:

Choose "Main Menu" ->Choose "Settings" ->Choose "Phone" ->Choose "Application Settings" ->Choose "Media Player" -> Choose "Streaming" ->Choose "Network" -> Change the default Access Point to "bsnlstream".
Question 5. What are the services which I can look for in BSNL Live?
BSNLlive has designed an array of services to aptly quench your daily requirements.
  • HelloTV : Watch HelloTV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2g and 3g users with compatible handsets. With HelloTV you can now watch Live TV on your mobile anywhere anytime.
  • Movies : Movies will be streamed on demand i.e. the content will be played in real time on your mobile from 'BSNL Live' directly without first getting stored.
  • Videos: Video clips of 3-5 minutes (approx) on an average are available on demand. You can choose videos and download from the available huge library of content at 'BSNL Live'. The categories of content varies from astrology recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to the above, more and more categories of video clips will be added to suit every taste and choice.
  • Music : Full track song download: You can download full track audio songs (mp3) of your choice through 'BSNL Live'.
  • Games : Various Categories of Games viz . Regular (Simple & premium) and branded multiplayer games are available. You will be able to view games that are compatible with your handsets, thus you need not to worry about compatibility of games. You would be required to pay the charges at the time of downloading a game.
  • Wallpapers, Ringtones & Comics are other exciting services offered by BSNL LiVE.
  • SBI mobile banking One can also download and access mobile banking application i.e SBI FreedoM.
  • Popular links of social networking sites Facebook, Orkut and MIG 33 are also available in the BSNL Live.
Access to above services is recommended for 3G Subscribers for better experience but other content viz . Wallpapers, Themes, Screen savers, Ring- tones etc. can be used / downloaded by all the GSM subscribers.
Question 6 . I sent the SMS to 58355, but didn't recieve any of the BSNL settings?
You can configure the "bsnllive setting through the website.
You can send the settings yourself to your phone by visiting :
  • WEST ZONE http://210.212.179.183/msp/html/
  • NORTH ZONE http://218.248.65.83:8081/msp/html/
  • EAST ZONE http://218.248.71.14/msp/html/
  • SOUTH ZONE http://218.248.72.246/msp/html/
  • a) Log-in using your mobile number as 9194XXXXXXXX (replace xxxx.. with your number) and click login.
    b) Go to device management tab
    c) Select your phone vendor and Phone Model
    d) Then click the Configure my phone Button
    Question 7 . I tried the setting through Website but it didn't work. How do I manually configure the "bsnllive
    Question 8. How do I get BSNLLiVE bookmark on my mobile.
    Send "bsnlive" to 51010 to get the bookmark. And TV to 51010 to get the live mobile TV bookmark.

    And TV to 51010 to get the live mobile TV bookmark.
    Question 9 . Do all handsets support BSNL Live & BSNLStream?
    • Any handset with WAP 1.2 browsing capability can be used to access 'BSNL Live' Portal.
    • For BSNL Stream The hand set should be able to support RSTP streaming.
    Question 10 . Can I use any phone handset to use BSNL live service?
    Yes, if your handset is GPRS capable and activated for GPRS service. However, only services compatible to your handset will be visible to you. And in case of watching Hello TV/Movies you need a video player supported handset.
    Question 11. Do I need to have a 3G connection for accessing BSNL Live and availing services like Video on Demand, Movies streaming, Live TV (Hello TV) streaming Games, Full track download?
    'BSNL Live' can be accessed by all GSM (2.5 G and 3G) subscribers. However the Hello TV, videos, movies and full track songs and multiplayer games are heavy on data and to access these services you need to have a 3G connection, else your experience will be greatly reduced and the downloads for audio and video clips will take longer time.
    Question 12. Is there any other specific requirement to watch LIVE TV (Hello TV) on user handset?
    Your handset must have "BSNL Stream" setting & it should be Video player supported .
    Question 13. How to watch Hello TV (Live TV) channels on BSNLlive?
    All you need is a GPRS enabled handset that is capable of playing video clips, Go to Bsnl live home page, Click Hello TV & subscribe for Single channel pack or Combo Pack offer.

    Before going to the Browser ensure the BSNLStream settings are installed in your handset
    Question 14. What is a single channel Pack & Combo Pack Offer?
    These are two Plans a user can choose. Single channel Pack is available on daily, weekly and monthly plan of a single channel subscription for Rs.10, Rs.20, Rs.30/50 respectively.

    Combo Pack is a combination of 30 channels for just Rs.150.
    Question 15. What are the different channels we can watch on Hello TV?
    Hello TV offers you an exciting assortment of over 50 channels that range from News to Entertainment, movies to music in addition to channels according to your regional preferences.

    Some of the channels available are listed below. Please note that regional channels are available in relevant regions only. Also note that this list is indicative only. Please visit BSNL LiVE portal for a detailed of channels available in your zone.
    • Channel
    • East Zone
    • North Zone
    • West Zone
    • South Zone
     Channel Name Language Category
    Manoranjan TV Hindi Entertainment
    Hamaar TV Bhojpuri Entertainment
    katyani tv Hindi Devotional
    Shakti TV Hindi Infotainment
    Sadhna News - Madhya Pradesh/Chhatisgarh Hindi news
    PTC News Punjabi News
    PTC Chakde Punjabi Entertainment
    Mahuaa Bhojpuri Entertainment
    Mahuaa News Bhojpuri News
    Aastha Hindi Devotional
    Aastha Bhajans Hindi Devotional
    Divya Hindi Devotional
    Music India Hindi Music
    P7 News Hindi News
    IBN7 Hindi News
    Australia Network Hindi Infotainment
    IBN7 Lokmat marathi News
    Network 18 Hindi Infotainment
    NewsX Hindi News
    Sahara Samay Hindi News
    Sahara Bihar Bihari News
    Sahara Samay- NCR Delhi Hindi News
    Sahara Samay UP Hindi News
    Sahara Samay Mumbai marathi News
    Sangeet Bhojpuri Bhojpuri Music
    Raj Digital Plus Tamil movie
    Raj TV Tamil Entertainment
    Raj News Tamil Tamil News
    Raj Music Kannada Kannada Music
    Raj Music Malayalam Malayalam Music
    Raj News Telugu Telugu News
    CNN IBN English News
    CNBC TV18 Hindi News
    CNBC Awaaz Hindi News
    Aajtak Hindi News
    Headlines Today English News
    Tez Hindi News
    Sahara One Hindi Entertainment
    Sahara Filmy Hindi movie
    Sahara Firangi Hindi Entertainment
    UTV movie Hindi movie
    UTV Bloomberg English news
    UTV Bindaas Hindi Entertainment
    Polimer TV Tamil Entertainment
    B4U Music Hindi Music
    B4U movie Hindi movie
    Aakash Bangla Bangla Entertainment
    24 Ghanta Bangla news
     Channel Name Language Category
    TV9 Gujrat Gujrathi news
    News9 English News
    TV9 Mumbai Hindi news
    ETV 2 Telugu Entertainment
    ETV-BANGLA Bangla Entertainment
    ETV-MARATHI Marathi Entertainment
    ETV-KANNADA Kannada Entertainment
    ETV-ORIYA Oriya Entertainment
    ETV-M.P. Hindi Entertainment
    ETV-U.P Hindi Entertainment
    ETV-BIHAR Hindi Entertainment
    ETV-RAJASTHAN Hindi Entertainment
    ABP Plus Hindi News
    ABP Ananda Bangali News
    ABP News Marathi News
    Angel TV Tamil Entertainment
    SpaceToons Hindi Kids
    Sun TV Tamil Entertainment
    Sun Music Tamil Music
    Sun News Tamil News
    Chutti TV Tamil kids
    Aditya TV Tamil comedy
    Surya TV Malayalam Entertainment
    Kiran TV Malayalam Music
    Teja TV Telugu movie
    Gemini News Telugu News
    Gemini Music Telugu Music
    Navvulu TV Telugu comedy
    Kushi TV Telugu kids
    Udaya TV Kannada Entertainment
    Ushe TV Kannada comedy
    Udaya 2 Kannada music
    Udaya movie Kannada movie
    Chintu TV Kannada kids
    Saam TV Marathi Entertainment
    Kairali TV Malayalam Entertainment
    Jaya TV Tamil News
    JAYA Plus Tamil News
    Jaya Max Tamil Entertainment
    DD News Hindi News
    DD Punjabi Punjabi Entertainment
    DD Sports Hindi Sports
    DD1 Hindi Entertainment
    DD6 Oriya Oriya Entertainment
    DD7 Bangla Bangla Entertainment
    East:

    News ABP Plus, Aajtak, IBN7, Live India, P7 News, Sahara Samay, CNBC Awaj, Aajtak's Tez, ABP Ananda, 24 Ghanta, Sahara UP, Sahara Bihar, Mahua News, Sahara MP, PTC News, IBN Marathi, CNN IBN, Headlines Today, CNBC Tv18, NewsX, UTV Bloomberg, DD News
    Entertainment DD National, UTV Movies, UTV Bindass, Manoranjan, Zoom TV, Sahara One, Filmi, Firangi, DD Oriya, ETV Bangla, DD Bangla, Mahua, Akaash Bangla, ETV Oriya, ETV Bihar, PTC , Australia Network, B4u movies, Home shop 18
    Music B4U Music, Music India, Mh1,
    Kids Space Toon,
    Devotional Aastha
    Sports DD Sports, Star Cricket
    North:

    Devotional Aastha, Sudarshan, Divya
    Entertainment B4U Movies, DD National, DD Punjabi, B4U Music, ETv MP,ETV Rajasthan,ETV UP, Hamaar Tv,Mahuaa,Manoranjan TV, Filmy, Firangi, Sahara One, Shakti TV, UTv Bindaas, UTV Movies
    News Aaj Tak, ABP Plus, Bloomberg UTV, CNBC Awaaz, CNBC TV18, CNN IBN, DD News, Headlines Today, IBN 7, Tez IBN Lokmat, Mahuaa News, P7 News, PTC Chak De, PTC News, Sadhna News, Sahara Samay NCR, Sahara Samay UP
    Sports DD Sports
    Music Music India, Sangeet Bhojpuri
    Kids Spacetoon
    Shopping Home Shop 18
    West:

    1 sadhna
    2 saam tv
    3 space toon
    4 B4U music
    5 B4U Movies
    6 sahara
    7 sahara samay mumbai
    8 Divya
    9 TV9 Gujrati
    10 News 9
    11 TV9 Mumbai
    12 Aastha
    13 Aastha bhajan
    14 DD sports
    15 India TV
    16 katyani
    17 Music India
    18 mi marathi
    19 ABP News
    20 network 18
    21 sakthi TV
    22 lemontv
    23 manoranjan tv
    South:

    1 CNBC TV 18
    2 UTV Bloomberg
    3 ABP Plus
    4 CNBC Awaaz
    5 Sahara Samay
    6 CNN IBN
    7 TV 5 Telugu
    8 Sakshi TV
    9 Kalaignar News Tamil
    10 Raj News Tamil
    11 Raj News Telugu
    12 Vissa
    13 Spacetoon Kids
    14 Angel TV
    15 Aradhana TV
    16 SS Music
    17 Raj Music
    18 Isai Aruvi
    19 Raj Music Kannada
    20 Gemini Music
    21 Udaya TV
    22 Udaya Movies
    23 B4U Music
    24 B4U Movies
    25 UTV Binbass
    26 UTV Movies
     

    27 Polimer TV
    28 Kalaignar TV
    29 Raj TV
    30 SS Entertainment
    31 Sirippolli
    32 Sun TV
    33 Aditya TV
    34 Jaya Plus
    35 Jaya Max
    36 Jaya TV
    37 Raj Digital Plus
    38 Mega TV
    39 Vasanth TV
    40 Teja TV
    41 ABP Plus
    42 CNBC Awaaz
    43 Sahara Samay
    44 CNN IBN
    45 TV 5 Telugu
    46 Sakshi TV
    47 Kalaignar News Tamil
    48 Raj News Tamil
    49 Raj News Telugu
    50 Vissa
    51 Spacetoon Kids
    52 Isai Aruvi
     

    53 Raj Music Kannada
    54 Gemini Music
    55 Udaya TV
    56 Udaya Movies
    57 B4U Music
    58 B4U Movies
    59 UTV Binbass
    60 UTV Movies
    61 Raj TV
    62 Sirippolli
    63 Sun TV
    64 Aditya TV
    65 Jaya Plus
    66 Jaya Max
    67 Jaya TV
    68 Raj Digital Plus
    69 Mega TV
    70 Teja TV


                            

    Question 16. What is Video on Demand and how will I be charged for the video I choose?
    Video on Demand allows you to choose your favorite video clips out of hundreds available on 'BSNL Live'. The price of an individual Video will be based on its type and it may vary from one video to another. The price of individual videos range from Rs.5/- to Rs. 20/- while a full length movie is priced at Rs. 40/-.

    For each video the price will be displayed when you click on it to purchase. You will have to agree to the price of the video before the video download begins. But the deduction from your account will happen only after a successful download.
    Question 17. What is Welcome Screen and Main Menu?
    Question 18 . How is BSNLlive WAP portal different from other WAP portals?
    BSNLlive is the first 3G WAP portal that offers features that are not available on any other WAP Portal. Features and services like Live TV direct streaming, Movie on Demand, Unlimited 3G Games, Full length Audios, Video on Demand, Ringtones-True-tones & Poly-tones make BSNLlive completely unique
    Question 19 . Are there any special Offers available on BSNLlive & Do we get new content on Festivals/Occasions?

    Special offers like wallpapers @ Rs5, Audios @ Rs5, Games @Rs 35, Video on demand @ Rs 10 are available during the festive season. A regular and consistent update by the BSNL team allows you to access content that is fresh and the latest.

    Some Zones are shown in the following screen shot:

               

                     

    Question 20 . How can I use these services/how can I download a song, video or a wallpaper ?
    Process for downloading is similar for all categories and are self explanatory on 'BSNL Live'. For your reference it has been explained here pictorially for videos:
    • It is the home page view; now click on the link you wish to explore. In this case videos.
    • The above click opens the category view within Videos. Based on your interest you can explore further. For example you move to Bollywood videos category.
    • This list gives you various contents grouped under the Bollywood video section. You need to choose one video out of many.
    • Once you click on a video it opens a dedicated page to the selected content. You click on the Buy tab.
    • 'A click on the 'Buy' tab displays the price of the content. By clicking on the download link you finally give your consent to buy the content and content download starts. Once the download is complete the amount is deducted.

    Figures are in the following page:

    Question 21 . Where can I get the list of Games & Music available for download ?
    On 'bsnlive' Welcome WAP page you will find categories for Music and Games. Clicking on any one of these will provide you with the list of games or music which are compatible with your handset and is available for download
    Question 22. What is a video/movie streaming? How it is different from video clips download?
    Streaming video/movie is content sent in compressed form over the Internet in a continuous stream and displayed to you on your mobile device in real time without getting stored in your mobile. The streaming content (Movie) can be viewed in a fixed time window i.e. whenever it is being streamed; whereas a downloaded video can be viewed at any point of time after download and any number of times.

    For a streaming movie you have to remain connected to the network during the playtime of the movie. Streaming is good to view large video files as the same cannot be stored on the available limited memory of mobile. In case of streaming the content charges shall be deducted at the start of streaming.
    Question 23. Do I need to view the full movie at a stretch or am I allowed to take breaks ?
    The movies are streaming content; which is not allowed to be downloaded. For your convenience BSNL splits the movies in suitable 2-6 parts of 20-30 minutes each. You can view one part at a time by clicking on each part of movie one by one. However you should finish viewing all parts of the movie in specified allotted time which is 48 hours at present. The charges of the movie will be deducted only once, at the start of first part. It is not necessary to watch the parts sequentially. These parts can be viewed randomly and also repeatedly in the allotted time.
    Question 24 . What are the advantages of using BSNL Live?
    You get an access to the latest and best collection of a complete range of categories, be it videos or tones, movies or music and devotional too.
    Question 25 . Is BSNLlive available on both post paid and prepaid ?

    The service is available to all GSM (2.5 G & 3G) subscribers of BSNL whether Postpaid or prepaid.
    Question 26 . What if I receive a call or an SMS while a download is in process?
    When one receives a call or an SMS during the download/streaming following happens:
    • In case of Streaming
      2G subscriber Session breaks. Subscriber will have to start the streaming from beginning.
      3G subscriber Streaming pauses and resumes after the call/SMS.
    • In case of Video on demand
      2G subscriber Download pauses and resumes after the call/SMS.
      3G subscriber - Download pauses and resumes after the call/SMS.
    Question 27. What if my GPRS connectivity breaks at any point while using BSNL Live services ?
    If the GPRS connectivity breaks at anytime during executing any operation then an appropriate error message such as 'Network Connection Failed' will be displayed and you will be prompted to 'Try again'.
    Question 28. What if my phone gets switched off or I move out of the network area or I move from 3G area to 2.5 G area during download from BSNL Live?
    Until you have a successful download no money is deducted from your account. In such a situation when you come back into the network area, you can retry for your content. If you move from 3G area to 2.5G area the download speed will reduce to the speed of a 2.5 G network. Download/ streaming continuity is defined in Question no. 17. In case of partial download/streaming the surfing/download charges shall be applicable.
    Question 29. I have downloaded a song/video/wallpaper but I am not able to find it in my mobile or it is not opening?
    For any issue as such please contact BSNL Customer Care Center. The call centre staff will help you with a solution for your issue in a minimum possible time.

    Download file association and download of file into device handsets can sometime be saved to a folder which the user has previously moved his files to or downloaded content into.
    Question 30. What happens if I lose my phone or if I change my mobile handset/device ?
    You can start using the services as soon as you buy your new handset, new SIM and your handset is configured for GPRS & 'BSNL Live'.
    Question 31. What are the charges for services at BSNL Live?
    Whenever you want to buy/download any content the price will be displayed informing you about the same before you buy. The surfing/download charges for the content will be separate and as per your data plan.

    CONTENT PRICE
    AUDIO SONGS Rs. 15
    GAMES BASIC Rs.35 PER DOWNLOAD
    PREMIUM RS. 50 PER DOWNLOAD
    BRANDED / MULTIPLAYER RS. 100 PER DOWNLOAD
    WALL PAPERS Rs. 10
    FULL LENGTH MOVIE Rs. 40 PER MOVIE
    HELLO TV Rs. 10 PER DAY PER CHANNEL
    Rs. 20 PER WEEK PER CHANNEL
    Rs. 30 PER MONTH PER BASIC CHANNEL
    Rs. 50 PER MONTH PER PREMIUM CHANNEL
    Rs. 149 PER MONTH BOUQUET/COMBO PACK OF 30 CHANNELS
    Rs. 49 PER MONTH BOUQUET/COMBO PACK OF 5 CHANNELS
    Rs. 29 PER MONTH BOUQUET/COMBO PACK OF 3 CHANNELS
    Rs. 20 PER DAY - CHAMPIONS LEAGUE T20 LIVE STAR CRICKET
    Rs. 50 PER WEEK - CHAMPIONS LEAGUE T20 LIVE STAR CRICKET
    Rs. 125 FOR FULL SERIES - CHAMPIONS LEAGUE T20 LIVE STAR CRICKET
    MOBILE EPISODE
    (i) CLIP DURATION 4 TO 5 MINUTES
    SHORT FORMAT VIDEO [DOWNLOAD]
    (ii) CLIP DURATION 20 TO 40 MINUTES [STREAMING]

    Rs. 20


    Rs. 20

    FULL TRACK MUSIC
    1. FILM BUNDLE
    (a) PREMIUM
    (b) REGULAR
    2. ALBUM BUNDLE
    FULL ALBUM DOWNLOAD

     

    Rs. 99
    Rs. 49


    Rs. 75

    MOVIE STREAMING BUNDLE Rs. 99 FOR BUNDLE OF 3 MOVIES
    RINGTONES
    POLYTONE
    B. TRUETONE

    Rs. 10 PER TONE
    Rs. 15 PER TONE

    COMICS
    1. On DOWNLOAD:
    (A) REGULAR
    (B) PREMIUM
    2. ON SUBSCRIPTION
    Rs. 10 PER DAY
    Rs. 20 PER COMIC
    Rs. 30 PER DAY
    PREMIUM COMIC STRIP
    ON SUBSCRIPTION
    (B) ON DOWNLOAD
    Rs. 10 PER DAY
    Rs. 30 PER MONTH
    RS. 3 PER DOWNLOAD
    VIDEO ON DEMAND
    RECIPE AND COOKING TIPS VIDEO
    Rs. 10 PER CLIP
    Rs. 5 PER CLIP /

    SUPER SAVER PACK (DISCOUNT ZONE)
    (A) TOP 5 SONGS
    (B) BOLLYWOOD VIDEO
    (C) SINGLE MOVIE


    Rs. 20 FOR BUNDLE OF TOP 5 SONGS
    Rs. 5 or Rs. 10 PER CLIP /
    Rs. 25 PER MOVIE

    Question 32. Are there any charges for surfing on BSNL Live?
    Yes, the data surfing/download charges will be applicable as per your subscribed data plan.

    Question 33. Can I use BSNL Live while on roaming?
    Yes you can use 'BSNL Live' while on roaming as long as you have an access to a 3G or a GPRS network without any change in the gprs/3G settings.
    Question 34. How can I unsubscribe any or all of the services using 'BSNL Live'?
    You can view your subscriptions through 'MyPage' option on 'BSNL Live'. To unsubscribe any Value Added Service you will have to click on the individual subscribed service and choose the 'unsubscribe' option. However it is recommended that you benefit from the pack till the validity of the subscription ends as the subscription will not automatically renew unless you purchase a new pack again.
    Question 35. Is it a must to have 3G connection to avail the services mentioned above?
    3G Connection is advisable to experience Video on Demand, Movie streaming, Full track song download and multiplayer games as 3G will help in better browsing and better user experience. So why wait? Migrate to 3G to now and experience the thrill.
    Question 36. Will I face any problem of settings in case I want to go for any of the services?
    There are no settings required for these services except Hello TV where you need 'bsnlstream' setting You just need to subscribe to GPRS/3G Service and ensure appropriate GPRS/3G settings are on your handset( Detailed steps given in FAQ no.12.).
    Question 37. What are the handsets supported by BSNL Live Services ?
    The handset should be capable of accessing WAP/GPRS enabled services. For videos, the handset should support video protocols like RTP and have an inbuilt real player.

    Some of the services (videos/ Games etc.) will not be visible to you if your handset is not capable of supporting these services. Only those services which are supported by your handset will be visible to you from 'BSNL Live'.
    Question 38. What are the services suitable and recommended to me if I am a 2G subscriber?
    You may use services like Hello TV & movies however the streaming speed may not be good and services which are not video intensive like ring tones, wall papers, simple games, etc are very good for 2g subscribers.
    Question 39. What is the difference between BSNL Live and SAFARI/GALAXY portals of BSNL?
    While the SAFARI/GALAXY portal provides only the content suitable for 2G /2.5G subscribers viz. ring tones, wall paper, simple games etc. BSNL Live' will provide additional contents suitable for 3G subscribers viz. more than 50 Live TV channels streaming , Movies, Video on demand, Video streaming, Multiplayer Games, Full track music downloads etc.
    Question 40. How do I reach BSNL Customer care?
    You can reach BSNL Customer care at

     Zone Toll Free Other
    North 1800-180-1503 094160-24-365
    East 1800-180-1503 094340-24-365
    West 1800-180-1503 094220-24-365
    South 1800-180-1503 094000-24-365